Wednesday, March 23, 2011
Steps for Effective Hospital Visits by Deacons and Lay Ministers
Many lay people hesitate to make such visits because they are not sure what to say or do. By following these simple points, a visit with a hospital patient should be happier and more effective.
1. Do not wear cologne. Cologne can gag even healthy people and those in the hospital may be extra sensitive to smells because of the medicines they are taking.
2. Leave the gum at home. No one likes to listen to people chew and smack gum.
3. Always check with the nurse before bringing food to a patient, even if the patient asks for it. It might be a detriment to the patient’s condition if his or her diet has been restricted for medical reasons.
4. If a gift of food is taken, it is extremely rude for the person bringing the gift to eat it. Remember, it was brought for the patient and he and she cannot get any more of it once it is gone. Never eat the patient’s food from his or her tray, as the nurse may be monitoring how much has been eaten.
5. When greeting the patient, if it is physically feasible, take his or her hand gently. When people do not feel well, they often do not want to be hugged, especially if they have had surgery.
6. Be polite and stand if there are not enough chairs. Remember, the visit will only last a short time.
7. Never sit on the bed; it cramps the patient. If there is a second bed in the room, do not sit on it, even if it is not being used. The staff may have it ready for a new patient and may not have time to freshen it up before a new patient needs it.
8. Talk audibly, not too softly or too loudly. Increase volume if the patient does not seem to be able to hear while remaining mindful of other patients in the room. Sometimes, when people are sick, their minds are a bit fuzzy from pills and pain, so their hearing may be less sharp than normal.
9. Only stay a few minutes. The point of the visit is to wish the patient well, not to spend a long period of time with him or her. Extended visits often tire a patient more than he or she realizes.
10. If a gift is taken, make sure the gift is appropriate for the situation. For example, if the patient has just had eye surgery, then he or she will not be able to read a book.
11. Only talk about happy situations, not about bad news. Never talk about one’s own past illnesses or operations.
12. If there are relatives present, say a quick hello, leave your gift, wish the patient a speedy recovery, and then leave. The relatives will want quality time and privacy with the patient. Sometimes they come from quite a distance and may not be able to come back soon, but a local person from church can always return at a later time.
13. If either the nurse or doctor enters the room to do something for the patient, be polite and leave the room while they are attending the patient. Do this even if the patient says it is okay for you stay.
14. If the patient wants to go for a walk, check with the nurse first. The same would be true if the patient asks for assistance in getting out of bed or in using the bathroom.
15. If the visitor does not know how to respond to something the patient says, sometimes it is better to say nothing at all. Just express concern, offer a prayer, and graciously make a polite departure.
16. Remember that patients are in the hospital because they are sick. Use common sense, smile, and be positive during the visit. If the visitor becomes upset, they should excuse themselves until they can regain control of their own emotions. Be aware that conversations in the hall can be overheard. The whole point of visiting patients in the hospital is to cheer them up. So do not do anything to make the situation tenser than it already is.
17. Every hospital has guidelines they ask visitors to follow. Those guidelines have been put in place for safety reasons. Please be respectful of them.
18. Remember to maintain the confidentiality of those who have been visited. Do not share details of their situation without permission. Do not speculate about their future with others at church.
By following these simply guidelines, lay people can make a positive spiritually based visit to someone in the church. Such a visit can be a great encouragement to a person in the hospital.
These ideas have been adapted from a chapter in the book, Developing Leadership Teams in the